At Whisper Vault, we carefully inspect and securely package every order before shipping. Please read our policy below before making a purchase.
Returns and Refund Eligibility
We accept returns and issue refunds only in the case of damaged items received.
We do not accept returns or refunds for:
- Change of mind
- Incorrect orders placed by the customer
- Normal wear and tear
- Minor differences in color or design due to lighting or screen settings
Unboxing Video Requirement
To be eligible for a return or refund, an unboxing video is mandatory.
- The video must be recorded from the moment the package is opened
- It must clearly show:
- The unopened package
- The product
- The visible damage
- The video must be continuous and unedited
Requests submitted without a valid unboxing video will not be accepted.
Timeframe for Requests
All return or refund requests must be raised within 48 hours of delivery. Requests submitted after this period will not be eligible.
Refund Process
Once your request is reviewed and approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
We reserve the right to deny requests that do not meet the eligibility criteria.
Shipping Costs
Shipping charges (if any) are non-refundable, unless otherwise required by law.
How to Request a Return or Refund
Please email us at whispervaultcanada@gmail.com with:
- Your order number
- The unboxing video attached or shared via a downloadable link
Our team will review your request and respond with next steps.
Contact Us
If you have any questions about this policy, please contact us at: